Refund policy

Last updated: March 2026

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

The cancellation period expires 14 days from the day on which you, or a third party nominated by you, takes physical possession of the goods.

How to Return an Item

To exercise your right to cancel, you must inform us of your decision before the 14-day period expires. You can do this by:

Please include your order number, the item(s) you wish to return, and your reason for returning. We will respond within 2 business days with return instructions.

What We Mean by "Original Condition"

To qualify for a return, items must be:

  • Unused - not installed, assembled, or modified in any way
  • In resalable condition - with original packaging, all labels intact, and nothing unsealed or opened
  • Undamaged - both the item and its packaging must be free from damage

Returning Your Items

Once you've notified us, you have a further 14 days to physically return the goods to us.

You are responsible for the cost of return postage for change-of-mind returns, and for arranging safe transit back to us. We recommend using a tracked and insured service, as we cannot accept responsibility for items lost or damaged in return transit.

Refunds

Once we receive and inspect your return, we will process your refund within 14 days to your original payment method.

We reserve the right to make a deduction if the goods show signs of handling beyond what is necessary to assess their nature and condition.

Items Not Eligible for Return or Exchange

We cannot accept returns or exchanges for the following:

  • Clearance items and display models
  • Made-to-order or bespoke items - including anything customised to your specifications
  • Items returned more than 14 days after delivery
  • Items that have been opened, unsealed, or show signs of use
  • Items that have been assembled, installed, or where installation was attempted
  • Items without original packaging, or where packaging or labels have been damaged or removed
  • Items not checked at the time of delivery and subsequently reported as damaged
  • Hygiene-sensitive products, including: mattresses, mattress toppers, pillows, mattress protectors, and bedding protectors

Faulty or Damaged Items

If your item arrives damaged or develops a fault, you must notify us within 7 days of delivery. We cannot accept damage claims reported after this period.

Please contact us at hello@objectliving.co.uk with:

  • Your order number
  • A description of the fault or damage
  • Photographic evidence where possible

We may request that you return the item for inspection, or assess the issue remotely based on photos provided.

For items that develop a fault after 7 days, your statutory rights under the Consumer Rights Act 2015 continue to apply for up to 6 years. Please get in touch and we'll assess each case individually.

Large & Fragile Items

For large furniture or fragile pieces, please inspect your delivery carefully before the courier leaves where possible. If you notice visible damage on arrival, please note this with the driver and contact us immediately - damage reported after delivery without noting it at the time may not be eligible for a claim.

Due to the nature of large items, we may arrange collection rather than ask you to organise return postage.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

For any questions about a return, please don't hesitate to get in touch - we're always happy to help.